DEPUTY MANAGER CASE MANAGEMENT (BS-17)

The Deputy Manager Case Management at Sui Southern Gas Company Limited SSGC is responsible for overseeing the efficient management of case files, ensuring timely resolution of customer issues, and maintaining accurate records. This role plays a critical part in enhancing customer satisfaction and operational efficiency within the company’s legal and regulatory framework.

Daily responsibilities include managing case files, coordinating with various departments to resolve customer complaints, and ensuring compliance with company policies and procedures. The incumbent uses advanced case management software and maintains detailed registers to track case progress. Career progression involves advancing to Manager Case Management or higher positions within the organization.

Selection begins with a 100-MCQ written screening examination followed by merit shortlisting based on scores. Candidates then undergo document verification and an interview by the Departmental Selection Committee to assess their suitability for the role.

• ✓Oversee the management of case files and ensure timely resolution of customer issues
• ✓Coordinate with various departments to address customer complaints and concerns
• ✓Maintain accurate records and use advanced case management software
• ✓Prepare and present regular reports on case management activities
• ✓Ensure compliance with company policies and regulatory requirements
• ✓Train junior staff on case management procedures and best practices

• 💡Strong analytical and problem-solving skills
• 💡Excellent communication and interpersonal abilities
• 💡Proficiency in using case management software and tools
• 💡Ability to manage multiple cases simultaneously and prioritize tasks
• 💡Knowledge of legal and regulatory frameworks relevant to gas utility operations
• 💡Effective leadership and team management capabilities