DIRECTOR ONE WINDOW OPERATIONS (BS-18)

The Director One Window Operations at Capital Development Authority (CDA) is responsible for overseeing the operational efficiency and service delivery of one-stop service centers. This role ensures seamless coordination between various departments to provide integrated services to the public, thereby enhancing the overall user experience and satisfaction.

Day-to-day responsibilities include managing staff, implementing service standards, and ensuring compliance with regulatory requirements. The Director utilizes various systems and registers to track service requests and monitor performance metrics. Career progression involves advancing to higher administrative positions within CDA or other similar government bodies.

Selection begins with a 100-MCQ written screening examination followed by merit shortlisting based on scores. Candidates then undergo document verification and a Departmental Selection Committee interview to assess their suitability for the role.

• ✓Oversee the day-to-day operations of one-stop service centers
• ✓Develop and implement policies to enhance service delivery
• ✓Coordinate with various departments to ensure smooth service flow
• ✓Monitor and report on service performance metrics
• ✓Manage staff and ensure adherence to service standards
• ✓Represent CDA in stakeholder meetings and public engagements

• 💡Strong leadership and management skills
• 💡Excellent communication and interpersonal abilities
• 💡Proficiency in project management and process optimization
• 💡Ability to handle multiple tasks and prioritize effectively
• 💡Knowledge of public sector governance and regulations
• 💡Experience in customer service and public relations