TELEPHONE OPERATOR (BS-16)
Active Prep BS-16 AD-DAWN-1102/2026-816 Dawn News Dated 2026-11-02Official recruitment notification, eligibility criteria, pay scale (BS-16), quota allocation, and written screening test syllabus for TELEPHONE OPERATOR (BS-16) in the Port Qasim Authority PQA.
💼 Job Specifications & Posting Details
🎓 Minimum Qualifications & Experience
📋 Job Description & Position Overview
The Telephone Operator at Port Qasim Authority PQA is responsible for managing incoming and outgoing calls, providing customer support, and maintaining accurate records. This role ensures efficient communication within the organization and with external stakeholders.
Daily tasks include answering calls, transferring them to appropriate departments, and updating call logs. The operator must adhere to strict service standards and maintain a professional demeanor. Career progression may involve supervisory roles or specialized training in customer service.
Selection begins with a 100-MCQ written screening examination followed by merit shortlisting. Candidates then undergo document verification and a Departmental Selection Committee interview.
🎯 Key Responsibilities & Professional Duties
- ✓Answer incoming calls promptly and professionally
- ✓Transfer calls to relevant departments or individuals
- ✓Update call logs and maintain accurate records
- ✓Provide customer support and resolve basic queries
- ✓Handle emergency calls and escalate them appropriately
- ✓Maintain confidentiality and adhere to organizational policies
💡 Required Skills & Domain Competencies
- 💡Strong communication skills
- 💡Attention to detail and accuracy
- 💡Proficiency in using office software
- 💡Ability to multitask and manage time effectively
- 💡Problem-solving and decision-making
- 💡Professionalism and customer service orientation
📖 Official Screening Test Syllabus & Topics
Official SchemeWritten examination comprises 100 MCQs (90 minutes): Computer Aptitude Test (50%), English Language Comprehension (20%), Quantitative Aptitude Test (15%), General Knowledge (15%).
🏢 About Department / Ministry
Port Qasim Authority PQA is a public utility organization responsible for the management and operation of Port Qasim, one of Pakistan's major seaports. It ensures the smooth functioning of port operations, including cargo handling, vessel movements, and related services.
PQA operates under strict regulatory frameworks to ensure safety, efficiency, and compliance with international maritime standards. Employees are committed to providing excellent service to both domestic and international clients, fostering a supportive and professional work environment.
📊 Official Test Syllabus & Weightage Breakdown
Total Verified Question Pool: 7621 questions available across all mapped subjects.
| Syllabus Subject / Area | Official Weightage | Available Question Pool | Action |
|---|---|---|---|
| Computer Aptitude Test | 50% | 1502 MCQs | |
| English Language Comprehension | 20% | 2736 MCQs | |
| Quantitative Aptitude Test | 15% | 717 MCQs | |
| General Knowledge | 15% | 2666 MCQs |
📝 Official Application Procedure & Submission Guidelines
Official application steps and submission channel prescribed for Telephone Operator (BS-16).
Telephone Operator Technical Screening Examination
Simulate authentic exam conditions with real-time countdown, strict anti-cheating window monitors, weighted question distribution, and instant national leaderboard rankings.
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