SUPPORT STAFF (BPS-02)

The Support Staff at Medical is responsible for providing essential administrative, clerical, and logistical support to ensure smooth functioning of the healthcare facility. This role involves a wide range of tasks that contribute to the overall efficiency and patient satisfaction within the organization.

Daily responsibilities include managing patient records, scheduling appointments, answering inquiries, and maintaining cleanliness and order in the facility. Support Staff must adhere to strict health and safety protocols and maintain high standards of service. Career progression may involve taking on more complex tasks or supervisory roles as experience and skill levels increase.

Candidates are evaluated through a practical skill/trade demonstration and an oral viva voce interview. There is no written examination component for this position.

• ✓Manage patient records and update information accurately
• ✓Schedule appointments and manage patient flow
• ✓Answer telephones and respond to patient inquiries
• ✓Maintain cleanliness and order in the facility
• ✓Assist with basic medical procedures under supervision
• ✓Follow infection control and hygiene protocols

• 💡Attention to detail and accuracy in record-keeping
• 💡Effective communication and interpersonal skills
• 💡Ability to work independently and as part of a team
• 💡Knowledge of basic medical terminology and procedures
• 💡Adherence to health and safety regulations
• 💡Problem-solving and adaptability in fast-paced environments